Last Updated: 8 June 2026
Welcome to Naughty Goblin Events. By accessing this website, purchasing tickets, purchasing merchandise, or attending any event promoted through this website, you agree to be bound by these Terms and Conditions.
1. Definitions
“Company”, “We”, “Us” and “Our” refers to Naughty Goblin Events.
“Website” refers to the Naughty Goblin Events website and all associated services.
“Customer”, “User” or “You” refers to any person using the Website or purchasing products or services.
“Event” refers to any festival, concert, gathering, performance, market, exhibition, workshop or activity promoted or sold through the Website.
“Ticket” refers to any admission pass, booking confirmation, wristband, QR code, electronic ticket or similar access credential.
“Merchandise” refers to physical products sold through the Website.
2. Acceptance of Terms
By using this Website, creating an account, purchasing tickets, purchasing merchandise, or attending an event, you acknowledge that you have read, understood and agreed to these Terms and Conditions.
If you do not agree to these Terms, please do not use this Website.
3. Eligibility
You must be at least 18 years old to purchase tickets or merchandise unless parental or legal guardian consent is obtained.
Certain events may have age restrictions which will be clearly indicated on the event listing.
Valid identification may be required upon entry.
4. Ticket Purchases
All ticket sales are subject to availability.
A ticket purchase is only confirmed once payment has been successfully processed and confirmation has been issued.
The purchaser is responsible for ensuring all booking information is accurate.
Tickets may not be copied, altered, duplicated or fraudulently transferred.
We reserve the right to cancel any ticket suspected of fraud or misuse.
5. Event Entry
Admission may be refused if:
- The attendee is intoxicated.
- The attendee behaves aggressively or disruptively.
- The attendee fails to comply with venue rules.
- The attendee is found carrying prohibited items.
- The attendee breaches event safety requirements.
No refund will be issued in such circumstances.
6. Event Changes
We reserve the right to:
- Change event schedules.
- Change performers, artists, speakers or attractions.
- Change venue layouts.
- Adjust event capacity.
- Change event locations where reasonably necessary.
Such changes shall not automatically entitle attendees to refunds.
7. Event Cancellation
Should an event be cancelled by the organiser:
- Ticket holders will be notified as soon as reasonably possible.
- Refunds will be processed according to applicable South African consumer legislation.
- Service fees charged by third-party providers may be non-refundable where permitted by law.
Where an event is postponed, tickets may remain valid for the rescheduled date.
8. Refund Policy for Tickets
Refunds will be considered in accordance with the South African Consumer Protection Act.
Refunds may be granted where:
- An event is cancelled.
- An event is materially changed and attendance is no longer reasonably possible.
Refund requests resulting from personal circumstances, travel issues, weather conditions, illness, work commitments or changes in personal plans may not qualify for refunds unless required by law.
Refund requests must be submitted in writing.
9. Merchandise Sales
All merchandise descriptions, photographs and specifications are provided for informational purposes.
Colours and appearances may vary slightly from images displayed on the Website.
Prices are displayed in South African Rand (ZAR).
All orders are subject to stock availability.
10. Merchandise Delivery
Delivery times are estimates only.
We are not liable for delays caused by:
- Couriers
- Postal services
- Customs
- Force majeure events
Risk in merchandise passes to the customer upon delivery.
11. Merchandise Returns
Customers may return eligible merchandise in accordance with the Consumer Protection Act.
Returned items must:
- Be unused.
- Be in original condition.
- Include original packaging where reasonably possible.
Returns may be refused for:
- Custom-made products.
- Personalised products.
- Products damaged through misuse.
Return requests should be submitted within 7 days of receipt.
12. Lost or Stolen Tickets
Lost, stolen or damaged tickets should be reported immediately.
Replacement tickets may be issued at our discretion upon satisfactory verification of ownership.
13. Photography and Media Consent
By attending an event, you acknowledge that photography, video recording and live streaming may occur.
You grant Naughty Goblin Events permission to use photographs, audio recordings and video footage containing your likeness for:
- Marketing
- Advertising
- Social media
- Website content
- Promotional materials
without compensation unless otherwise agreed in writing.
14. Assumption of Risk
Attendance at events involves inherent risks including:
- Injury
- Illness
- Property loss
- Crowd-related incidents
- Environmental hazards
Attendees participate at their own risk.
15. Limitation of Liability
To the maximum extent permitted by law, Naughty Goblin Events, its directors, employees, contractors, volunteers, partners and affiliates shall not be liable for:
- Indirect damages
- Consequential damages
- Loss of profits
- Personal property loss
- Event interruptions
- Delays beyond our control
Nothing in these Terms excludes liability where exclusion is prohibited by South African law.
16. Website Use
You agree not to:
- Use the Website unlawfully.
- Attempt to gain unauthorised access.
- Upload malicious software.
- Interfere with Website functionality.
- Use automated scraping tools without permission.
17. Intellectual Property
All Website content including:
- Logos
- Graphics
- Artwork
- Text
- Event branding
- Images
remain the property of Naughty Goblin Events or its licensors.
Unauthorised use is prohibited.
18. POPIA Compliance
We collect and process personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA).
Information may be collected for:
- Ticket fulfilment
- Customer support
- Event administration
- Marketing communications where consent has been provided
Personal information will not be sold to third parties.
For more information, please refer to our Privacy Policy.
19. Electronic Communications
By using this Website, you consent to receiving electronic communications from Naughty Goblin Events.
Electronic records and communications satisfy legal requirements for written communications in accordance with the Electronic Communications and Transactions Act.
20. Force Majeure
We shall not be liable for failure or delay resulting from circumstances beyond our reasonable control including:
- Natural disasters
- Fire
- Flood
- Pandemic
- Government restrictions
- Labour disputes
- Power failures
- Internet outages
21. Governing Law
These Terms and Conditions are governed by the laws of the Republic of South Africa.
Any disputes shall be subject to the jurisdiction of South African courts.
22. Contact Information
For questions regarding these Terms and Conditions, please contact:
Naughty Goblin Events
Email: naughtygoblinproductions@outlook.com
Website: https://www.naughtygoblinevents.com
Cape Town, Western Cape, South Africa
